Frequently Asked Questions

Where can I find cooking instructions?

You can download our cooking instructions here.

How do you deliver fresh pizza, pasta, and sauces?

NY Flying Pizza is specifically concerned with keeping your food fresh during delivery and keeping shipping costs in line. In order to provide you with a delicious pizza experience, we have tested various pizza delivery methods to assure fresh pizza delivery. We have also tested methods for our pastas, entrees, rolls, and desserts. We have determined that shipping our food directly from our freezers via 1 to 3 days in transit gives you the best results for product freshness. Our fine Italian sauces, unlike our fresh pizza, do not require refrigeration therefore shipping methods are not as critical. Please read this important shipping information.

How do you prepare your pizza to be fresh for these delivery times?

Our New York Pizza is “par” cooked in our brick oven. We then tray and freeze it in our sub zero walk-in box. Your New York brick oven pizza is then placed on a specially designed corrugated board and placed in a special “bubble wrap foil bag” that seals closed for pizza delivery. We then place your New York brick oven pizza in another plastic wrap to seal it a second time. Your New York brick oven pizza is then placed in a heavy duty insulated shipping box with FDA approved Gel Packs to keep the temperature just right and ready for pizza delivery. Our famous Pappardelle’s NY brick oven pizza will arrive and be ready to be popped in the oven or if you choose, placed in your freezer. New York brick oven pizza reheating instructions come right in the box.

On what days do you ship out your pizza?

To avoid your pizza, pasta or cheesecake being warehoused in a UPS depot over a long weekend we ship only on Monday, Tuesday and Wednesdays. Additionally, by shipping on Monday, Tuesday and Wednesdays we avoid the high UPS weekend surcharges.

All products will be shipped within 24 to 48 hours of your order via UPS 3 day select, 2 day air or UPS Ground depending on your location. For special delivery situations or special delivery instructions on your pizza, pasta or cheesecake order call (516) 433-2463. NY Flying Pizza guarantees freshness and quality. We are confident your pizza delivery will meet our high standards, providing you with a delicious pizza from NY.

Can I get overnight delivery?

Yes. Place your order on our web site, then call (516) 433-2463 to have your order delivered overnight.

Where can I send questions and/or comments?

Questions about our New York Style Pizza or Pasta dishes can be either e-mailed to us at or you can call us directly at our New York Style Pizza restaurant, Pappardelle’s, at (516) 433-2463. A member of NY Flying pizza is there everyday, 7 days a week. We want to make your New York pizza shopping experience easy and fun. We are always looking to improve on our products and service, so let us know what you think!

You can also contact us via Twitter.

What if I am not happy with your product?

If you are not 100% satisfied with any product that you purchased from NY Flying Pizza, call us at 516-433-2463 or e-mail us at so we can make it right.

Is there anywhere you do not ship?

Currently we do not ship our product to any the five burroughs of New York (Manhattan, Brooklyn, Bronx, Queens, Staten Island) or Nassau County.

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